The AutoGlass Clinic and Mobile Radio ("we," "us," or "our") is committed to protecting and respecting your privacy. This Privacy Policy describes how we collect, use, disclose, and safeguard your personal information when you visit our website, use our services, or interact with us via phone, email, or text message (SMS/MMS).
By using our website or providing your information to us, you agree to the collection and use of information in accordance with this Privacy Policy.
1. Information We Collect
Personal Information You Provide
We may collect personal information that you voluntarily provide to us, including but not limited to:
- Name (first and last)
- Email address
- Phone number (including mobile phone number)
- Mailing address
- Vehicle information (make, model, year)
- Service requests and messages you submit through our contact forms
Information Collected Automatically
When you visit our website, we may automatically collect certain information, including:
- IP address
- Browser type and version
- Pages visited and time spent on those pages
- Referring website addresses
- Device type and operating system
2. How We Use Your Information
We use the information we collect for the following purposes:
- To respond to your inquiries and service requests
- To schedule and confirm appointments
- To provide and improve our services
- To send appointment reminders and service updates via SMS/text messages
- To send promotional offers and messages (with your consent)
- To communicate with you about your account or our services
- To comply with legal obligations
- To protect our rights and the safety of our users
3. SMS/Text Messaging Policy
This section describes how we handle SMS/text messaging, in compliance with TCPA, CTIA, and carrier requirements.
Opt-In and Consent
By providing your mobile phone number and checking the SMS consent box on our contact form, you expressly consent to receive text messages from The AutoGlass Clinic and Mobile Radio. Your consent is not a condition of purchasing any goods or services from us.
Types of Messages
If you opt in to receive text messages, the types of messages you may receive include:
- Appointment confirmations and reminders
- Service status updates
- Responses to your inquiries
- Promotional offers and discounts
- Important business updates
Message Frequency
Message frequency varies based on your interactions with us and the services you request. You may receive up to 5 messages per month depending on your service needs and preferences.
Message and Data Rates
Message and data rates may apply depending on your mobile carrier plan. You are responsible for any charges from your wireless provider.
Opt-Out
You can opt out of receiving text messages at any time by:
- Replying STOP to any text message you receive from us
- Contacting us at 360-779-1956
- Emailing us at team@theautoglassclinic.com
After opting out, you will receive one final confirmation message. You will no longer receive text messages from us unless you re-subscribe.
Help
For help or questions about our text messaging program, you can:
- Reply HELP to any text message you receive from us
- Call us at 360-779-1956
- Email us at team@theautoglassclinic.com
No Mobile Information Sharing
We do not sell, rent, lease, or share your mobile phone number or any personal information collected through our SMS program with third parties or affiliates for promotional or marketing purposes. Your information will only be shared with third parties when necessary to provide the services you have requested or as required by law.
Supported Carriers
Our SMS messaging service is supported by major U.S. carriers including AT&T, Verizon, T-Mobile, Sprint, and other participating carriers. Carriers are not liable for delayed or undelivered messages.
4. How We Share Your Information
We do not sell your personal information. We may share your information in the following limited circumstances:
- Service Providers: We may share information with trusted third-party service providers who assist us in operating our business (e.g., appointment scheduling software, payment processing). These providers are obligated to protect your information and may only use it for the purposes we specify.
- Legal Requirements: We may disclose your information if required by law, regulation, legal process, or government request.
- Business Transfers: In the event of a merger, acquisition, or sale of our business, your information may be transferred as part of that transaction.
- Protection of Rights: We may disclose information when we believe it is necessary to protect our rights, your safety, or the safety of others.
5. Data Security
We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.
6. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When your information is no longer needed, we will securely dispose of it.
7. Your Rights
Depending on your location, you may have certain rights regarding your personal information, including:
- The right to access the personal information we hold about you
- The right to request correction of inaccurate information
- The right to request deletion of your personal information
- The right to opt out of marketing communications
- The right to opt out of SMS/text messaging at any time
To exercise any of these rights, please contact us using the information provided below.
8. Cookies and Tracking Technologies
Our website may use cookies and similar tracking technologies to enhance your browsing experience and analyze website usage. You can control cookie settings through your browser preferences. Disabling cookies may affect your ability to use certain features of our website.
9. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party websites you visit.
10. Children's Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we learn that we have collected personal information from a child under 18, we will take steps to delete that information promptly.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this Privacy Policy periodically for any updates. Your continued use of our website or services after any changes constitutes your acceptance of the revised Privacy Policy.
12. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
The AutoGlass Clinic and Mobile Radio
22411 Foss Road, Poulsbo, WA 98370
Phone: 360-779-1956
Email: team@theautoglassclinic.com